BIGSHARE OPERATIONs SUPPORT - GRIEVANCE ESCALATION MATRIX (GEM)
Severity Primary Contact Severity First Esclation
30 mins 4 Hrs

BIGSHARE

1  Global Service Desk 2  On Duty Incident Manager
    BSS Executive
    Ms. Riddhi Vadhaiya
     For Primary Contact Click Here
     For first esclation Click Here
 
Severity Second Esclation Severity Third Esclation
8 Hrs 24 Hrs

BIGSHARE

3

 Head - Service Assurance

4

 Head - Service Operations
   Mr. Joy Varghese
   Mr. Prasad Madiwale
     For second esclation Click Here
     For third esclation Click Here